The Policies
Copyright Policy
All quotes branded by Nashz Couture are original creations. Our designs and layouts are proprietary assets of the business and are protected under Jamaica’s copyright laws. Reproduction or redistribution of these assets without prior written consent is strictly prohibited.
Payment Methods
We currently offer three (3) payment options for your convenience:
1. Debit or Credit Cards
2. Apple Pay.
3. PayPal
4. Shop Pay
Customers may pay directly with a credit card via PayPal without needing to create an account.
Customers are free to choose their preferred payment option at checkout.
Product Warranty
All products manufactured by Nashz Couture come with a fourteen (14)-day warranty. If you are not satisfied with the quality of your purchase, please follow our return policy to initiate a resolution.
Returns & Refunds Policy
You may return items within fourteen (14) days of receiving your delivery by using the “Contact Us” button located at the header or footer of our homepage. Please note:
Return Policy for Apparel, Phone Cases, Keyrings, and Tumblers
At Nashz Couture, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, you may return eligible items within fourteen (14) days of receipt. Please review the return guidelines for specific product categories below:
General Return Conditions
- Eligibility:
- Items must be unused, undamaged, and in their original condition, including all tags, packaging, and accessories.
- Items showing signs of wear, damage, or alterations will not be accepted.
- Process:
- Initiate your return via the "Contact Us" button on the homepage.
- Allow up to fourteen (14) days for the item(s) to reach us once shipped.
- Returns will be processed within two (2) business days after receipt and validation.
- Refund Options:
- Approved returns are eligible for resends or exchange.
If your item arrives damaged or defective:
1. Contact us within 48 hours of receipt.
2. Provide photos or videos of the issue for validation.
3. We will process a replacement upon approval.
- Personalized or customized products (except when defective or damaged).
For additional assistance, please reach out to our customer service team through the “Contact Us” page. Thank you for shopping with Nashz Couture!
Order Cancellation Policy
Orders can be cancelled within thirty (30) minutes of receiving the confirmation email. After thirty (30) minutes, cancellations are not permitted. If more than one (1) hour has passed since the confirmation email, the order must be delivered before initiating the return process.
Shipping & Taxes
For additional details regarding the delivery process, please refer to our Privacy Policy.
For any further inquiries or clarifications, please reach out via our “Contact Us” page. Thank you for choosing Nashz Couture!